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Describe and rate the hotel or the hotel unit, e.g. hotel type, size of the facility, number of rooms, floors, the age, condition, the architecture and the cleanliness, services included (breakfast, half board, all inclusive, etc.), guest structure (nationality, age, etc.) disability friendly, family-friendly
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Describe and rate the hotel location, e.g. distance to nearest beach and towns directly surrounding the hotel. Nearby shopping or entertainment possibilities, neighbouring hotels, airport transfer time, excursions, taxi, bus or train prices.
Rate the services and hotel staff, e.g. friendliness, helpfulness, expertise and language skills, room cleaning, check-in, dealing with complaints, additional services (e.g. shuttle bus, laundry, doctor, babysitting, etc.).
Describe and rate the catering facilities, e.g. no. of restaurants, bars, quality and quantity of food & drinks, restaurant cleanliness and hygiene, buffet and table, kitchen style (country specific, italian, german, etc.), theme nights, buffets, midnight snacks, children menus, child seats, atmosphere, tips, prices.
Describe and rate the sport and leisure facilities at the hotel, e.g., tennis, volleyball, fitness, golf, billiard, water sports, spa, disco, stage program, meeting rooms, internet access, shops, beach (beach water quality, cleanliness, beach chairs, sunscreen, umbrellas, showers, etc.), swimming pool, childrens pool, slides, pool bar, indoor pool, kids club, playground or child care, towel security deposit.
Describe and rate the nature and location of rooms, e.g. size, cleanliness, age, condition, furnishing, other features(air conditioning, tv, balcony, terrace, minibar, coffeemaker, safe, telephone, etc.), TV channels, beds, bathroom (shower, bathtub, hairdryer, bathrobes, mirror, cleanliness), noise or odors, change of bed linen and towels, extra bed, power supply, room location, room type (low cost, superior, suite, family room, studio, etc.).
Can you recommend the best tours and excursions? Are there any good restaurants, discos or shopping possibilites nearby? Do you have insider information about the area, hotel or region? Other information e.g. alternative hotels, mobile phone access, telephone costs, best travel time, seasonal weather conditions, helpful hints, travel medicine and tips.
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- Heidelberg 
